Collect donations with our fully automated telephone donation service made for charities

A potential donor sees an advertisement, article or news story and dials your number.

They connect instantly to the Donorphone IVR ( Interactive Voice Response) Platform and hear your chosen message in any voice you prefer:

Hello and thank you for calling [your charity] and enabling us to continue [your charity’s work].

By using this phone line you are helping to keep our administrative costs to a minimum. Please have your credit or debit card ready.

The donor is then taken through a simple process in which their card details are taken accurately and securely. The money is transferred to the charity bank account.

Your Donorphone system takes donations at a fraction of the cost of other phone systems – roughly the same as online, in fact. What’s more it does so 24 hours a day 365 days a year so is likely to increase donations dramatically.

It can collect all the donor information you need and will always ask if people wish to do a regular donation.

It costs a fraction of a call centre.

Charities tell us that £10 taken manually can cost up to £5 to collect if you include all expenses. With Donorphone the same donation will cost no more than 75p.

It works whatever size your charity is.

By using our phone lines your charity can receive as many or as few calls as it needs to. The charity only pays per call so the system is perfect whether you receive one call a week or one call every second. In both cases the savings of time and money are enormous.

It is always open, 24 hours a day seven days a week.

Donorphone allows people to donate the instant they feel the desire – no more ‘good intentions’ going to waste. Since you are using our phone lines (at no extra cost) there is no need to worry about the spike in call volumes generated by a particular ad campaign or news event.

Donors feel safe

Coping with incoming call volumes can lead to the adoption of undesirable practices such as recording donor card details for later input. Donorphone is linked directly to the bank and never stores donor card details – a security feature donors appreciate these days.

Donorphone helps you understand your donors

A daily report emailed to you will let you know who is donating, when and how much they are giving. This information can be useful when targeting future advertising and marketing communications.

It is Giftaid compliant

Donorphone is approved for Giftaid use by the Inland Revenue so your charity benefits from the extra revenue this scheme offers. It also accepts payments from all major credit and debit cards and can collect all your usual donor information to build long term relationships.

It comes with NO set-up fee, NO rental fee and NO maintenance fee

We’ll help you through a simple set-up process. Once installed, simply publicise your number – ideally an 0300 charity number - in the normal way. We simply ask for a small commitment – see ‘costs’ section for more details.

Trustees must use reasonable care and skill in their work as trustees, using their personal skills and experience as needed to ensure that the charity is well-run and efficient.’ Source: Charity Commission.

The Essential Trustee. What you need to know, February 2008

Donorphone uses Interactive Voice Response technology or IVR. IVR means our systems can understand speech and act upon it. IVR is becoming more and more widespread as the technology evolves and people become used to dealing with automated systems. However the Donorphone system is the only one built directly for application in the charity sector.

The technology was developed by Voice Tech and Citrus Telecom.

Traditional Methods	Donorphone
Expensive - up to £5 per donation	Cheap – max £0.75p per donation.
Limited time – usually office hours	Available 24 hours a day, 7 days a week, 365 days a year – this always increases donations
Drops calls at busy times	Never drops calls, no lost donors
Involves long contracts	No lengthy contract involved
Can involve undesirable practices for data protection	Donors feel safe in the knowledge that their card details are not stored